Your Stay Guide
- Check-in:
3:00 p.m.
- Check-out:
12:00 noon
- Late Check-out (subject to availability):
Until 3:00 p.m. – 25% of the nightly room rate | Until 6:00 p.m. – 50% of the nightly room rate | After 6:00 p.m. – 100% of the nightly room rate
- Baby Cot:
Complimentary, subject to availability.
- Children & Bed Sharing:
One child aged 12 years or under may stay free of charge when sharing an existing bed with an accompanying adult. Breakfast charges apply.
- Breakfast:
Adults – JPY 7,900 | Children (6–12 years) – JPY 3,950 | Children aged 5 years and under – Complimentary. Prices are inclusive of tax and service charge.
- Extra Bed:
Available at JPY 15,000 per night, exclusive of tax and service charge. Subject to availability.
- Service Charge:
15% service charge applies, except for In-Room Dining, which is subject to an 18% service charge.
- Cancellation Policy:
Cancellation policies vary depending on the reservation date and selected rate or package. Please refer to your booking confirmation for the applicable cancellation policy.
- Pet Policy:
With the exception of Assistance Dogs, pets are not permitted inside the hotel – including Therapy Dogs and Emotional Support Animals (ESA’s).
Please inform us at the time of booking if you will be accompanied by an Assistance Dog. Proof of certification may be requested.
Assistance Dogs may not be left in rooms unaccompanied. - Auriga Spa:
8:00 a.m. – 10:00 p.m. (Reception & Retail Shop)
Treatments are available for guests aged 18 years and above. Guests aged 18 and 19 are required to present a parental or guardian consent form.
• Spa Treatments:
10:00 a.m. – 10:00 p.m.
(Last entry: 8:00 p.m. for 90-minute treatments; 8:30 p.m. for 60-minute treatments.)
• Fitness Centre:
Open 24 hours daily and exclusively available to in-house guests. For safety reasons, access to the Fitness Centre is limited to guests aged 16 and above, even when accompanied by a parent or guardian.
• Changing Rooms:
8:00 a.m. – 10:00 p.m. (Last Entry 9:00 p.m.)
Available to guests aged 4 years and above. Guests aged 4 to 15 must be accompanied by a parent, guardian, or another responsible adult. The dry sauna and steam sauna are available exclusively to guests aged 16 years and above.
- Onsen Experience:
10:00 a.m. – 9:00 p.m. (Last Entry 7:30 p.m.)
Available to guests aged 4 years and above. Guests aged 4 to 17 must be accompanied by a parent, guardian, or another responsible adult.
- In-Room Dining:
Available 24 hours daily. Breakfast: 6:30 a.m. – 11:00 a.m. | All-Day Dining: 11:00 a.m. – 10:30 p.m. | Late Night Menu: 10:30 p.m. – 6:30 a.m.
- Children's Menu:
Available for in-room dining